Return conditions
You can request a return within 7 days of delivery if the product is damaged, defective, wrong, or not as described. Return the product with its original box, accessories and invoice.
Non-returnable items
- Perishable groceries and food once delivered and accepted
- Innerwear, cosmetics and personal care items once opened
- Digital products and software licenses once delivered
- Cut cable and opened consumables
How to return
- Contact us within 7 days with your order number and photos/video.
- We arrange pickup or tell you where to send the product.
- After inspection we replace the product or issue a refund.
Refunds
- Refunds are completed within 10 working days after the return is approved or an order is cancelled.
- Refunds are sent through the original payment method; Cash on Delivery orders are refunded to bKash/Nagad/bank.
- If we cannot deliver a paid order within the promised time, you receive a full refund including delivery charges.
Cancellation
You can cancel free of charge before the order is shipped, from My Account → Orders or by contacting us.